Course

Customer Service

  • Course duration: 60 hours

    Over 50% of class time is dedicated to practical training

  • Learn: the use of email marketing platforms, lead management, email marketing, and the analysis of results
  • Next session: Winter 2023

    All courses are now offered in our relaxed classroom environment

Learn the Specifics of Customer Service for Online Businesses!

Course Objectives:

  • Understanding the challenges of customer service in e-commerce
  • Mastery of the fundamental techniques for managing e-commerce customer service in a multichannel environment
  • Ability to analyze and improve the efficiency of customer service

Develop Customer Management Skills in E-Commerce!

At Cumberland College, our hands-on approach allows students to quickly develop cutting edge e-commerce skills. Available individually or as part of our E-Commerce ACS program, our Customer Service course includes different modules. Through these modules, you’ll be able to build a wide skill set for developing and retaining customers for an online business.

Notably, you will learn to::

  • Understand the challenges of customer service
  • Design an online support system
  • Set up online reclamation
  • Create content to answer frequently asked questions
  • Manage e-commerce customers
  • Determine performance indicators
  • Develop a critical perspective for providing solutions
The practical approach taken in this course will simulate a real work environment, boosting your confidence for when you start your new career or take on new responsibilities.

Why Learn About Customer Service and Management Techniques for E-Commerce?

Online commerce is growing and becoming even more efficient. In a digital world where competition is particularly fierce, offering a user experience and quality customer service is a key way to stand out. Customers place great importance to their shopping experience, which can determine whether or not they continue to trust in an online business.

Developing customer service skills specifically for companies that sell products or services online is an important step for those seeking to launch a career in e-commerce.

How Expertise in Customer Service and Management for E-Commerce Can Help Your Career

Businesses looking to grow their online presence know how important customer satisfaction is. More and more businesses wanting to switch to e-commerce or improve their shopping experience are turning to e-commerce specialists with skills in online customer service.

Having skills in developing, automating and managing customer service is incredibly valuable when pursuing a career in the field of e-commerce.

Course Content

The Customer Service course can be completed in just 5 weeks. Students in this course will benefit from hands-on instruction provided by experienced professionals in the field of e-commerce. The course objectives focus on the development of practical skills so that students will gain real-world insights by the end of their training.

The course covers:

  • Introduction to customer service
  • Establishing a customer support system
  • Setting up a ticket system
  • Self-service customer service I
  • Self-service customer service II
  • Multichannel customer service
  • Establishing and managing chat services
  • Management of voice communication with customers
  • Automation in customer service
  • Automation and sales in customer service
  • Measure the effectiveness of customer service, results, and Shopify

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Ready to take the next step in your career?

Contact Cumberland College today for more information!